Those of us who are Social Engagement Managers at Engauge are immersed in our social communities on a daily basis. One critical component of this role is answering questions from fans, followers, engagers, interactors, etc. We craft a “response matrix” ahead of time that outlines questions we receive on a regular basis and assign a well-crafted sample response. While we in no way copy and paste these responses, using a document to reference keeps our voice and tone consistent and allows us to efficiently answer questions.
One tool that has helped me with responding on the page as well as managing other tasks is ClipMenu, a clipboard manager for Mac OS X. ClipMenu takes copy/paste to a greater level of efficiency by archiving the last 20 items copied and pasted for one-click insertion. From the desktop bar, users can “record 8 clipboard types, from plain text to image.” And, “to paste a recorded item, you just pop up menu by invoking the shortcut key, and select a menu item from the menu.” It also has a “Snippet” function I have not yet explored that allows users to “register texts frequently use[d], like e-mail addresses, user IDs and so on.”
Download the app from their website.
It’s safe to say I’m obsessed with productivity apps (as are fellow Engaugers like Katie Melick, Drew Hawkins and Lee Newton). We are always looking for we can do what we love to do even better. What other productivity tips, tricks, apps, or processes do you use to make community management or other roles more efficient and effective?